Privacy Policy

1. Introduction
Welcome to Thrive Coaching Services. We are committed to protecting and respecting your privacy. This policy explains how we collect, store, use and share your personal data when you use our website (thrive-coaching-services.com) and our services.

2. Data Controller
Thrive Coaching Services
Email: hello@thrive-coaching-services.co.uk
Website: thrive-coaching-services.com
We act as the data controller under applicable data protection law.

3. The data we collect
We may collect the following categories of personal data about you:

  • Contact information (e.g. name, email address) you provide when you make an enquiry, book a session or subscribe to our mailing list.

  • Usage data, such as your IP address, browser type, pages visited, time and date of your visit, referring website, etc., collected via cookies and similar technologies when you use our website.

  • Any other information you choose to provide to us (for example via contact forms, booking forms, feedback).

4. How we collect your data

  • When you voluntarily provide data (e.g., by completing a contact or booking form, subscribing to a newsletter).

  • Automatically through your use of our website (via cookies, Google Analytics, Google Search Console).

  • From third-party sources, if you give permission or as otherwise permitted by law (although we do not currently purchase data from third parties).

5. Purpose and legal basis for processing
We process your personal data for the following purposes:

  • To respond to your enquiries, manage bookings and provide coaching services. Legal basis: performance of a contract or taking steps to enter a contract; legitimate interests.

  • To send you marketing communications (if you’ve opted in). Legal basis: your consent.

  • To analyse website usage and improve our website and services (using Google Analytics/Search Console). Legal basis: legitimate interests (to improve our service) and where required your consent for cookies.

  • To comply with legal obligations.

6. Cookies and analytics
We use cookies and similar tracking technologies on our website. These include:

  • Essential cookies needed for the functioning of the website (e.g., session cookies in WordPress).

  • Analytics cookies (via Google Analytics): These collect aggregated usage information about how visitors use the site (pages visited, time spent, etc.). We do not combine this information with personally identifiable data.

  • Google Search Console: helps us monitor website performance (search queries, indexing status, site issues) — no directly identifiable personal data is shared with us in a way linked to you personally.

You will be presented with a cookie banner / consent mechanism when you first visit the site. You may opt out of non-essential cookies at any time via your browser settings or via the cookie preference tool (if available).

For more information on Google Analytics and how it handles data, see Google’s website.

7. Sharing your data
We will not sell your personal data. We may share your data with:

  • Service providers who perform functions on our behalf (e.g., website hosting provider, email service provider, analytics provider). These providers are contractually required to keep your data secure and only use it for the stated purpose.

  • Legal authorities if required by law (e.g., for tax, fraud, or regulatory purposes).

  • In the event of a business sale or merger, your data may be transferred as part of the business asset, but only under equivalent privacy protections.

8. Data security and retention
We implement appropriate technical and organisational measures to protect your data (e.g., secure hosting, SSL encryption).
We will retain your personal data no longer than necessary. For example:

  • Enquiry/booking data: kept for as long as required to fulfil our services and regulatory requirements (typically 6-7 years for tax records if payments are involved).

  • Analytics data: aggregated form is retained as long as useful to us (but individual visitor level data is not retained by us in identifiable form).
    Once retention periods are complete, we securely delete or anonymise the data.

9. Your rights
Under applicable law you have the following rights in relation to your personal data:

  • The right to request access to the personal data we hold about you.

  • The right to request correction of inaccurate personal data.

  • The right to request deletion of your personal data (in certain circumstances).

  • The right to request restriction of processing of your personal data.

  • The right to object to our processing (where the legal basis is legitimate interests).

  • The right to data portability (in certain circumstances).

  • The right to withdraw consent (where processing is based on your consent) at any time — withdrawal will not affect processing prior to the withdrawal.
    To exercise any of these rights, please contact us at hello@thrive-coaching-services.co.uk.
    If you believe we have not complied with applicable data protection laws, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. International transfers of data
If any of your personal data is transferred or stored outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place (such as standard contractual clauses or that the recipient is in a country deemed to have an adequate level of protection by the UK government).

11. Links to other websites
Our website may include links to third-party websites (for example social media, payment gateways). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of each website you visit.

12. Children
Our services are not aimed at children (under 16). We do not knowingly collect personal data relating to children. If you believe we may have collected data about a child, please contact us and we will delete it.

13. Changes to this policy
We may update this policy from time-to-time (for example when our practices, services or laws change). The “last updated” date will appear at the top of this policy. We encourage you to review this policy periodically.

14. Contact us
If you have any questions about this policy or our data practices, please contact us at:
Thrive Coaching Services
Email: hello@thrive-coaching-services.co.uk
Website: thrive-coaching-services.com